Frequently Asked Questions

Scanned document failed

If you have problem with scanning document from photocopier machine this is step how to resolved it.

  1. Check local connection, are you connected with machine photocopier or not. you can test it by "ping" to check connection
  2. Check firewall settings, step by step to turn off firewall : click start - control panel - windows firewall - turn windows firewall off
  3. Share folder "scan" and set it to everyone security 
  4. and test scan document from machine photocopier if the data has been received, configuration is complete

if you have any problem like this, please contact us for further information or create ticket for support.

Thank you,

 Last updated Wed, Jul 8 2015 2:20pm

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